These terms govern the supply of goods by Primo Wholesale Ltd to trade customers. By placing an order, requesting stock, opening a trade account or accepting a quotation, the customer agrees to these terms unless otherwise agreed in writing.
Primo Wholesale Ltd supplies business customers only. Customers confirm that goods are purchased for business, resale, commercial or trade purposes and not as private consumers.
All trade accounts are subject to approval. Primo Wholesale Ltd may request business details, identification, proof of address, VAT information, company documents, bank details or trading history before providing pricing or accepting orders.
Stock is subject to availability. Product lines, brands, specifications, packaging, quantities, colours and availability may change without notice. Clearance and opportunity stock is often limited and may not be repeatable.
Quotations are provided in good faith and may be withdrawn or amended before acceptance. Pricing may vary due to market conditions, supplier pricing, exchange rates, freight costs, duty, availability and order quantity.
An order is not accepted until confirmed by Primo Wholesale Ltd. The company may refuse or cancel orders where stock becomes unavailable, payment is not received, account checks are incomplete, or commercial risk is identified.
Unless credit terms are agreed in writing, payment is required before release or dispatch of goods. Credit accounts may be withdrawn, reduced or suspended at any time. Late payments may result in account suspension and recovery action.
Delivery dates are estimates only. Risk in goods passes to the customer on delivery, collection or handover to a carrier. Customers must ensure delivery information is accurate and that suitable unloading arrangements are available where required.
Customers must inspect goods promptly on receipt. Any shortages, damage or incorrect items must be reported in writing within 48 hours. Claims made outside this period may not be accepted.
Returns are only accepted with prior written authorisation. Goods must be unused, complete, in original packaging and in resaleable condition unless otherwise agreed. Clearance, liquidation, graded, end-of-line and special-order stock may be non-returnable.
Customers are responsible for ensuring products are suitable for their intended resale channel, customer base and market. Where applicable, customers must comply with product safety, labelling, marketplace, age-restriction and sector-specific requirements.
Ownership of goods remains with Primo Wholesale Ltd until payment is received in full. The customer must store unpaid goods separately and must not pledge or charge them as security.
Primo Wholesale Ltd shall not be liable for indirect loss, loss of profit, loss of business, loss of opportunity or consequential loss. Liability is limited to the price paid for the relevant goods, except where liability cannot legally be excluded.
The company is not liable for delay or failure caused by events beyond reasonable control, including supplier disruption, transport delay, customs issues, labour disruption, system failure, extreme weather or regulatory changes.
These terms are governed by the laws of England and Wales.